Zhou Phillip

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If 8 out of 10 of your customers use WhatsApp, rest assured that competitors are already taking the first steps to use this to their advantage. So don’t hesitate – here’s a detailed description of how and where to start implementing the messenger.

For small businesses, there is a separate, simplified solution – the WhatsApp Business application. It is easy to communicate with clients, talk about your products and services, and answer questions about purchases. This article is intended mainly Australia WhatsApp Number List for representatives of medium and large businesses. In their work, they use many information systems – CRM, loyalty programs, help-desk, etc., so what is important is not the use of WhatsApp as such, but how it will interact with these very systems, built into the current operational processes related to sales and customer support.

In fact, using WhatsApp Business API, you can connect your support agents to WhatsApp. Clients will be able to write to you directly in the messenger, and will receive a response there. What is even more interesting is that the platform is actively developing the direction of chat bots, so some of the dialogues can be automated - requesting the remaining points on the card, collecting feedback, ordering goods and services.

Where to start?

First of all, you will need a FacebookBusiness Manager account.
Next, you need to go through the company verification process. Without completing this step, you will not be able to create a WhatsApp Business account and use all the features of the WhatsApp Business API.


A little insight! Thanks to our collaboration with trusted and top Facebook partners, starting in September 2021, all Imobis customers will be able to activate access to WhatsApp Business API without the need for company verification.

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